Terms of Service

2. Products, Pricing & Payment Methods

All product descriptions and pricing are displayed in US Dollars (USD) and are subject to change without notice. We make every effort to display as accurately as possible the colors, sizing charts, and images of our pet products. We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay via 256-bit SSL encrypted checkout.

3. Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and delivery information for all purchases made at our store. Please promptly update your delivery address, email address, and payment details so that we can complete your transactions and deliver your order accurately.

4. Shipping, Fulfillment & Customs Disclosure

Staypaw LLC is headquartered at 1942 Broadway St., STE 314C, Boulder, CO 80302, United States. To ensure strict quality control and accessible direct-to-consumer pricing, orders are verified, packed, and dispatched directly from our dedicated international fulfillment partner:

• Processing Time: 1–3 business days (Monday–Saturday).
• Standard US Transit Time: 7–15 business days via USPS, DHL eCommerce, or FedEx with end-to-end tracking.
• Shipping Rates: FREE Standard Shipping ($0.00 USD) on orders $50.00 and above; $3.99 USD flat rate for orders under $50.00.
• Customs & Import Duties: U.S. orders are shipped Delivered Duty Paid (DDP) with $0.00 in additional customs fees upon delivery.

5. Returns, Exchanges & 30-Day Guarantee

Purchases are governed by our Return & Refund Policy, which provides a 30-calendar-day return window by mail to our Boulder, CO return facility, $0.00 restocking fee, 10-business-day refund processing, and 1 free size exchange on your first apparel purchase.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Colorado, United States.