Shipping & Delivery Policy
Direct-to-consumer delivery across the United States. Every package is tracked door-to-door with $0.00 extra customs or import fees.
Shipping Rates & Costs
Shipping Time & Fulfillment
1–3 Business Days (Monday–Saturday)
Includes order verification, quality inspection, and protective packaging.
7–15 Business Days (Total Delivery: 8–18 Business Days)
Standard tracked delivery across the United States via USPS, DHL eCommerce, or FedEx.
Supply Chain & Origin Disclosure
Staypaw LLC is headquartered at 1942 Broadway St., STE 314C, Boulder, CO 80302, United States, where we manage customer support, administrative operations, and authorized domestic U.S. returns. To ensure strict quality control across extended giant-breed sizes and maintain direct-to-consumer pricing, all orders are inspected, packed, and dispatched directly from our dedicated international fulfillment center. We provide full end-to-end tracking for every order so you can monitor your package from dispatch to your doorstep.
Customs, Duties & Import Taxes (Delivered Duty Paid)
All orders shipped to addresses within the United States are dispatched Delivered Duty Paid (DDP). Staypaw LLC covers all customs clearance and import fees — you will pay $0.00 in additional customs duties or import tariffs upon delivery. Applicable state and local sales taxes, if any, are calculated transparently at checkout before payment.
Order Confirmation & Address Policy
After placing your order, you will receive an email confirmation with your ordered items and shipping details. Please double-check your delivery address (street number, apartment/suite, city, state, and ZIP code) and contact us right away at support@staypaw.com or +1 (720) 738-0999 if anything needs to be updated prior to dispatch.
We ship to residential and commercial street addresses across the contiguous United States. We are unable to ship to PO Boxes or APO/FPO military addresses, and we do not split a single order across multiple delivery addresses.
Order Tracking & Customer Support
A shipping confirmation email with your live tracking number will be sent within 1–3 business days of purchase. You can track your order anytime via our Order Tracking Page. If you have questions about your shipment, our Boulder support team is available Monday – Saturday, 9:00 AM – 5:00 PM MST at support@staypaw.com or +1 (720) 738-0999.