Privacy Policy

2. Personal Information We Collect

• Order & Fulfillment Information: When you purchase from StayPaw, we collect your name, billing address, shipping address, payment confirmation (processed via encrypted PCI-DSS Level 1 gateways such as Stripe), email address, and phone number.
• Device & Browsing Information: We automatically collect basic technical data (IP address, browser version, time zone, and session cookies) required to keep your shopping bag active and prevent fraudulent transactions.
• Customer Support Information: Any sizing details, order numbers, or photos you share when contacting our concierge team at [email protected].

3. How We Use Your Information

We use your Personal Information strictly to:

• Process your payment, verify your order, and arrange tracked delivery to your doorstep via USPS, DHL eCommerce, or FedEx.
• Send order confirmations, live tracking numbers, and customer support responses.
• Screen orders for potential risk or payment fraud.

We DO NOT sell, rent, or trade your personal information or phone number to third-party data brokers.

4. Payment Security (PCI-DSS Compliance)

All credit/debit card and digital wallet transactions (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay) are processed directly through Stripe using 256-bit SSL encryption. StayPaw never stores your raw credit card numbers on our servers.

5. Your Privacy Rights (CCPA / GDPR)

You have the right to access the personal information we hold about you, request corrections, or ask that your personal data be permanently erased from our systems. To exercise these rights, please contact our Privacy Officer at [email protected].