ORDER CONFIRMATION
After placing your order you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit…), and contact us promptly in case of a mistake. If you didn't receive the confirmation email within 24 hours, please check your spam folder before contacting us.
SHIPPING TIME
The time for deliveries is composed of two time periods composed of:
1) Processing time: 1-3 business days (Order confirmation, customization, quality check, packing)
We try our best to process all orders within 1-3 business days but it can take longer during peak season (holiday season, big sale, etc)
2) Delivery time:
|
Shipping Method |
Shipping Time |
Shipping Cost |
|
Standard Shipping: |
7 - 15 business days |
|
|
Express Shipping: |
3 - 7 business days |
Free |
All shipping times exclude customs and duty delays. Delays may occur during peak seasons such as Christmas Black Friday, Valentine's Day, etc
SHIPPING ADDRESS POLICY
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
At StayPaw, we strive to ensure a smooth and efficient delivery process for all our customers. To achieve this, accurate shipping information must be provided during the order placement. This policy outlines our stance regarding inaccurate shipping addresses and your responsibility in such cases.
- Non-Delivery in Case of Incorrect Address:
If a package is unable to be delivered due to an incorrect or insufficient shipping address that you provide, we cannot be held responsible for the package's loss or destruction.
In such cases, if the package is returned to us by the shipping carrier, you will be responsible for any additional shipping charges required to resend the package to the correct address.
- Address Correction:
If you realize they have provided an incorrect shipping address after placing an order, you should contact our customer support team immediately.
Depending on the stage of order processing, we will make reasonable efforts to update the address if possible. However, we cannot guarantee that the address can be corrected, especially if the package has already been shipped.
Please provide accurate shipping addresses to ensure the successful delivery of their orders. By adhering to this policy, we aim to maintain transparency and fairness in our operations while providing excellent customer service.
TRACKING
We are committed to providing a seamless and transparent shopping experience for our valued customers.
- Shipping Confirmation Email:
Once you purchase through our website or other sales channels, a shipping confirmation email will be sent to the provided email address within 2-5 business days from the date of purchase. This email will contain essential details about the order, including the tracking number and a link to the carrier's website for real-time tracking updates.
- Tracking Package Status:
You are encouraged to actively track the status of your package using the provided tracking number. This allows you to stay informed about the package's location and estimated delivery date. We advise you to regularly check the carrier's tracking system for updates to ensure a smooth and timely delivery process.
- Delivery Confirmation:
Our commitment to a transparent shipping process is reinforced by the tracking number, which serves as a verifiable record of package delivery. If the tracking information indicates that the package was successfully delivered to the address provided during the order placement, we hold no responsibility for any claims of non-receipt.
- Address Accuracy:
You are responsible for ensuring the accuracy of the shipping address provided during the order placement. We will ship orders to the exact address provided by you, and any issues arising from inaccuracies in the provided address will not be our responsibility.